FAQ
Q: Do your plants come with the pot included?
A: No, when purchasing a plant it will be sent bare root and packaged carefully so that the plant is safe in transit.
Q: What does Bare Root mean?
A: This means the plant is shipped without the soil and the pot. We recommend being prepared with a pot and soil upon arrival.
Q: Can I buy a plant with the pot included?
A: Yes you can upon special request. You will need to contact us BEFORE purchasing so that we can make a special listing, due to the shipping weight being different with the soil and pot included.
Q: Is the plant in the picture the exact one I will receive?
A: It will be the exact one or one similar in value.
Q: How can you be sure the plant will be safe in transit with cold weather?
A: We always take special care when packaging your plants, we recommend adding our heating packs to your purchase so that we can make sure your plant has plenty of heat in transit.
Q: How do I know if I should purchase a heating pack or not?
A: We recommend the use of the heating packs whenever the temperatures are consistently below 50 degrees. Our rule of thumb is from the beginning of October till the end up March is a safe bet of when to utilize heating packs in your purchase.
Q: What is your return policy?
A: All of our sales on plants are final, putting the plants through additional stress of 3+ days in transit with shipping is not good for the plants. With all of our non parishable items we would be more than happy to provide a refund upon the item being sent back to us. The shipping for the item sent back will be at the cost of the purchaser. But with all that being said we want to make sure that you are happy with everything that you have purchased with us. Please feel free to reach out to us if you have any questions or concerns.